How to Activate Your Facebook Messenger Widget
Step 1
Go to your Facebook Business Page. Make sure you switch to your business profile.
Step 2
Copy the URL in your address bar and send it to support@benchmetrics.app
Step 3
Go to your Page Inbox. This can be accessed through the Meta Business Suite or directly from your Business Facebook Page
Step 4
Click the Settings wheel in the top right corner and then choose “View All Settings”
Step 5
Click “Chat Plugin”
Step 5
Click the pencil icon in the “Website Domain” section
Step 6
Add your domains to this list and click save.
Note
You will need to add your domain with
HTTPS://yourdomain.com
HTTPS://www.yourdomain.com
HTTP://yourdomain.com
HTTP://www.yourdomain.com.
www.yourdomain.com
Optional - Customize your Chat Plugin
These are 2 extra options fo your chat plugin
Guest Mode means anyone visiting your website can chat with you without logging into their Facebook account. So if you don’t respond in a couple of minutes, they’ll leave your website and you’ll have no way of contacting them again.
Removing the guest option means they’ll need to log into their Facebook account to chat with you. Which will reduce spam and allow you to reach out through the Messenger app later on!
How to Turn Off Guest Mode
Go to your chat plugin settings (seen in step 4), and click “Customize your Chat Plugin“. Turn off “Guest Chat”, and click Publish on the bottom right to save your changes.
Customize your Chat Plugin Color
You can change the color of the buttons on your chat widget to anything you want! This helps the chat plugin compliment your brand and makes your chat plugin look unique.
How to Change the Chat Plugin Colors
Go to your chat plugin settings (seen in step 4), and click “Customize your Chat Plugin“. Then click the toggle that says “Choose a preset option that complements your brand.”
Choose the color you want and click Publish on the bottom right to save your changes.
